21 Questions to Ask a Roofer Before Hiring (Ensure the Best)

When your home needs roof repairs or replacement, it’s crucial to hire a reliable and skilled roofer. A roof is not only a vital structural component of your house, but it’s also one of the more significant investments you’ll make in home maintenance. Getting it right the first time is essential to avoid additional costs and potential damages in the future. Being well-prepared with questions to ask a roofer can lead you to a successful hiring decision.

This blog post will explore the essential questions to ask a roofer before hiring, such as:

• Why does it matter what roofing contractor you hire?
• What is your experience?
• How will you best serve my roof?

Why Hiring the Right Roofer Matters

Before jumping into the questions to ask, it’s essential to briefly discuss why hiring the right roofer matters. The roof protects your home from the elements, playing a crucial role in insulation and weather protection. A poorly installed or maintained roof can lead to numerous issues, including leaks, increased energy bills, and even structural damage. By choosing the right professional, you increase your chances of enjoying a durable, long-lasting roof.

The 21 Most Important Questions To Ask Your Roofing Contractor

Want to make sure that you choose a roofing contractor that meets all of your needs? We’ve put together all the best questions to ask.

1) What are Your Business Credentials?

Begin by verifying the roofer’s credentials to ensure they are qualified to perform the work. Look for:

• Licensing: Verify if your contractor is licensed in your state. A license proves that they’ve met the minimum requirements set by state regulations and showcases their knowledge in building codes and safety protocols.
• Insurance: Ensure the roofer has adequate insurance, including general liability and workers’ compensation. This protects you in case of property damage or worker injuries on your project.
• Certifications: Check for certifications from reputable roofing associations or manufacturers. Certifications often indicate a higher level of training and expertise.

2) Can You Provide References or Examples of Past Work?

A reputable roofer should have no problem providing references from past customers or showcasing photos of completed projects. Speaking to previous clients can give you insights into their craftsmanship, professionalism, and customer service. Ask for references relating to projects similar to yours.

3) What Warranties Do You Offer?

Warranties are crucial in protecting your investment. Inquire about:

• Workmanship Warranty: This covers errors in the installation process. Standards vary, but ideally, look for a warranty of at least five years.
• Material Warranty: Issued by the manufacturer, this covers defects in roofing materials, usually lasting between 20-50 years.

Ensure you receive a written copy of these warranties.

4) What is Your Physical Office Location?

While this may seem simple, a roofer with a physical office location adds legitimacy to their business. It’s easier to follow up with any queries or concerns if you know where to find them physically.

5) How Do You Handle Safety Onsite?

Safety should be a top priority for any roofing project. Ask about:

• Safety Training: Ensure the team working on your home is trained in fall protection and other safety measures.
• Onsite Safety Gear: Verify the type of safety gear used, as it displays the roofer’s commitment to worker and homeowner safety.

6) Can You Provide a Detailed Written Estimate?

A detailed estimate aids transparency and minimizes confusion. Make sure to receive a comprehensive estimate that includes:

• Costs of Materials and Labor: This should break down all costs associated with your project.
• Contingency Fees (if applicable): Understand any circumstances for potential extra costs.
• Timeline of Work: Have a realistic timeline of when the project will start and finish.
• Payment Terms: Clarify the payment schedule and accepted payment methods.

7) Do You Offer Roof Inspections?

Before any roofing work can begin, a thorough roof inspection is essential to assess its current condition. Understand if the initial inspection triggers any costs and whether further hidden damages might be found during the project.

8) How Will You Protect My Property?

Roofing work can be messy. Ask the roofer how they plan to protect your landscaping, gutters, and other areas of your property during the project. They should also explain their cleanup process after work is completed.

9) How Will You Address Unexpected Issues?

Unexpected issues, such as hidden damages, are possible. It’s critical to understand:

• Communication Process: How will they inform you of any unexpected issues?
• Additional Costs: What are the protocols for handling extra repairs, and how will they impact your budget?

10) Who Will Be Onsite to Supervise?

Understanding who will be in charge of supervising the project is important for quality assurance. Often, the supervisor will be your main point of contact, so ensure you have their contact details.

11) What is Your Approach to Customer Service?

Choose a roofer who prioritizes customer service. You’ll want to work with someone responsive, communicative, and capable of addressing any concerns promptly. A customer-friendly policy might include follow-up visits after completion to guarantee customer satisfaction.

12) Are You Up-to-Date With the Latest Roofing Techniques and Technologies?

Roofing is an evolving field with innovations in technologies and materials. Hiring a roofer aware of the latest techniques ensures you benefit from modern roofing solutions, such as energy-efficient materials or damage-resistant roofing systems.

14) How Do You Handle Weather Delays?

Weather conditions can significantly affect roofing projects, especially those involving repairs and replacements. Discuss their protocol for handling such delays, including adjusting the project timeline accordingly. This can prevent miscommunication and align your expectations with the roofer’s availability.

15) Are You Accredited by the Better Business Bureau (BBB) or Any Other Organizations?

Accreditation from the BBB or similar organizations signals a roofer’s commitment to maintaining a positive reputation and adhering to high service standards. Check if the roofer is accredited or has a rating with the BBB as part of your vetting process.

16) What Additional Services Do You Offer?

Some roofing companies provide additional services such as gutter installation, attic insulation, or routine maintenance programs. Understanding these offerings allows you to select the roofer that provides comprehensive solutions for all your roofing-related needs.

17) Are You Familiar With Local Building Codes and Regulations?

It’s essential to hire a roofer familiar with the local building codes and regulations. This ensures compliance with the necessary standards during installation or repairs and minimizes the risk of legal complications.

18) What Type of Materials Do You Recommend?

Discuss potential options with the roofer regarding roofing materials. Professionals can recommend materials based on your specific needs and budget, explaining the benefits and drawbacks of each option. This guidance ensures your choice aligns with your goals for energy efficiency, durability, and aesthetics.

19) How Will You Communicate Throughout the Project?

Communication is vital to ensure transparency and address any questions or concerns you may have. Verify the communication channels used during the project and the frequency of updates. This prevents misunderstandings and maintains a mutually beneficial relationship.

20) Do You Have Any Subcontractors?

Some roofing companies subcontract specific aspects of a project. If this is the case with your chosen roofer, inquire:

• Subcontractor Qualifications: Ensure that any subcontractors hold the necessary licenses, insurance, and credentials to perform their tasks.
• Supervision and Accountability: Understand how subcontractors are supervised and who will be responsible for their work quality.

21) How Do You Handle Disputes or Service Issues?

Discuss the procedures in place for handling disputes or service issues that may arise. Understanding their conflict resolution approach provides peace of mind that any problems will be resolved amicably and promptly.

We’re The Roofing Contractors Who Have It All Covered

Hiring the right roofer is pivotal for the quality and durability of your home’s roof, and asking these questions will lead you to make an informed decision. Approach each conversation with confidence, knowing that you have the right to vet potential roofers meticulously and ensure they meet your standards.

If you still feel uncertain about what to prioritize in your roofer decision-making process, or if you’re looking for further recommendations, don’t hesitate to contact a roofing expert. Our team at I Am Roofing is ready to guide you through every step and provide insightful information you may need.

Secure peace of mind with a dependable roofer for your most valuable investment—your home.